Avoid, avoid, avoid!!!!!!
Very half-way job. I left and my car didn't seem like it was washed at all. Spots on the windows, body of the car, and inside didn't look like it was touched. Dirt still on the seats, dried mud still there, nothing was wiped down. If I go somewhere and pay for a car wash outside and in I expect to see it just about spotless. It took them 10 min to do it all which was a quick job and not a GOOD job. Very disappointed.
Love this place! Waiting area and restroom are spotless. Regular staff--the "greeter" who takes your car wash orders, the cashiers, the managers--are all helpful, courteous, and professional. The young people who vacuum and dry--they used to be all boys but now include girls (YES!)--are also trained to be courteous and helpful. If my car isn't done as well as I like, they gladly touch it up. And I have never EVER had one dime taken from my car here (I've had quarters, etc., taken from my console at other car washes here and in other cities and small towns where I lived). This place is first rate.
I needed to have my car detailed but didn't have time to go to locations that had great reviews. This Waterway is close to where I live but I didn't want to go here based on negative reviews. Due to limited time, I decided to take a chance and so glad I did. I expressed my concerns to the person who first waited on me. He was polite and didn't take offense or get defensive when I shared some of the comments from Yelp and their own website. He told me what they would do and for what price. The manager joined the conversation and told me to find him if I wasn't happy at completion and he would make it right and ensure that I was happy. They did a great job. Definitely will go back again.
It took a lot longer than I expected. The service was terrible. There were water spots all over the car. Wheels were not wiped down. My car actually looks dirtier than before it was washed. $18 for that plus I tipped $5. Terrible. I'll just wash my car at Tommy's off Roe like I had been for $8 and vac for free. Plus I can get it done faster.
Consistently the WORST place to get your car taken care of. Each time I have been to this location, I leave dissatisfied, then go home and finish the job. The top of the car is not clean, and neither is the front usually. Spots all over, no vacuuming under the floor mats, just around them. I understand this is not a full car detail, but I would like to get what I paid for. It's not cheap, and usually a gas station car was looks better than what you get here. I've spoken to managers twice, and although more work was done to the car, it's never a complete job. They just wear you down until you leave. Don't forget to tip!!!
Waterway Gas Wash is a US Car Wash based in Kansas City, Kansas. Waterway Gas Wash is located at 8507 State Line Rd, Kansas City, MO 64114, USA.
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