While some of the staff are great, the care you get there is spotty at best. I can't think of a good reason to go there regardless of the fact that it is the closest, and when you are only hoping for the best. The treatment you get is poor and some of the ER nurses are just plain mean and cruel.
I wish I could give this place no stars. I suffer from a condition that causes great pain, as well as other issues with my digestive tract. Picture what it must feel like to swallow ground up glass. That's how I feel daily. Sometimes, my specialists, who are out of state, recommend going to the ER for pain control when my pain medication isn't controlling the pain. I've had that happen twice since I moved near Providence 3 years ago. Both times I was treated like a junkie. They did nothing to find out the cause of the extra pain. They shot me up with morphine, which is weaker than my daily pain meds.
Please don't go here. Outpatient services are not too bad. But, ER and impatient is a mess. If you value your life, please go somewhere else. People call it "Provideath" for a reason.
They pushed me off into a waiting room with other people to wait for lab results when I came in one time with sepsis, a deadly blood infection.
I went to the ER with an injury and the doctor commented on my makeup and told me i was "getting older " and should be more careful. Then I waited forever for testing results to ve told I was being discharged and when I questioned the nurse about this, she stormed out of tge room and wrote refused to sign on my paperwork which she never asked me to sign. Very unethical treatment of patients. The patient advocate did not answer their phone or return my call. I was there for 4 hours total and was basically discharged without any real answers. Would not go back or recommend to anyone.
I took my son up there just the other day. His tonsils were crazy swollen. It looked like he had been punched in the face. Triage pages for an acute room and then immediately corrects herself to express. We were there less than an hour. The nurse treated my child as if he were a burden on her. He was very well behaved yet she made him feel uncomfortable enough he wouldn't let her nag him. I informed them that he was not getting better with the antibiotics and his strep test earlier that week had come back negative. We are in between insurance. The doctor came in, shined a light down his throat, and said, "It looks fine. I'll write a prescription for prednisone, which will help with the inflammation." He was diagnosed with a bacterial infection even tho they were told his throat culture came back negative and the antibiotics weren't helping him get better. They never took blood work nor did they do any other tests except look at his throat. We were in and out so quick, it was pathetic. I just wanted answers on why my son's tonsils were still swollen and they wouldn't even try to find out. Yet, I complain of belly pain and they do a crazy amount of xrays when my file clearly states I'm not to have any radiation or I could develop leukemia. I also remind them of this. Not to mention, I always explain what is wrong with my belly. Most of my problems can be diagnosed with an ultrasound.
Worst experience I've ever had with health care. The physician was very caring but the system is horrible. If you want to be punished for being someone who actually pays your bills, this is the place to go.
Everyone we've been in contact with since arriving has been very pleasant and helpful, however I saw one of your payroll employees (S.H.) use her foot to call the elevator. Her hands weren't full and she wasn't alone. Her supervisor was with her as well. Someone what could've pushed the button. I don't think that was very appropriate.
During one of my hospital stays up there, I asked for my IV hydration bags that I do at home because my gut doesn't function properly. I can't stay hydrated without it. I will starve to death without my IV nutrition as well. When I asked for my IV stuff, the nurse, fully aware of my condition, brings me a cup of ice water and tells me to drink it. That's why I'm dehydrated, she tells me. I try to explain my condition again. When I page for my pain medication, it would take them no less than an hour to comply everytime. The doctor refused to write an order for my IV nutrition. I was told to eat more. I ended up lying to the doctor so he would discharge me, telling him I was feeling much better, just so I could be discharged and suffered at home. I needed my IV meds that they were refusing me.
Providence Medical Center is a US Hospital based in Kansas City, Kansas. Providence Medical Center is located at 8929 Parallel Pkwy, Kansas City, KS 66112, USA.
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