Leslie helped me find my engagement ring and a beatiful enhancer. She is absalutetly wonderful and we will definetly be going back to her for my fiances ring as well.
Excellent Customer Service! I always recommend Helzberg Diamonds to all my friends & family!
My husband and I went in here to look for a new ring for him as he had lost his. We ended up leaving with a new ring for him AND myself. Joe was our salesman and he was phenomenal! Great personality, super knowledgeable & did not pressure us too much for a salesman. Great experience!
We purchased my wedding set from this store around 5 years ago. We took them in for a couple regular cleanings and maintenance. They require you to do this every 6 months in order for the warranty to fix any kind of repairs. I recently noticed that one of my smaller side stones was missing so we took it to get this fixed, knowing we would have to pay for the full repair. They called yesterday with an estimate of almost $600. We payed just under $1000 for the whole set. It is a rip off if you ask me, I don't understand how they want to charge that much for such a small diamond replacement. I will not be doing business with them again. Spend your money elsewhere (Shane Co) where they actually have a good warranty.
I didn't have the best experience. The guy that was helping me for the most part was pretty nice, but when I would ask if they had certain gemstones he would say I don't know or look over there, there might be something over there. But isn't that their job to know what they have or to look for it for you. Then at some point this women that also worked there comes over and I asked her if they had a particular type of ring. I accidentally asked her twice because I have a problem with my memory because of a disability and she says rudely you already asked me that and no we don't. I ended up buying something because I just really wanted it, but for spending a couples thousand dollars it would of been nice to get better service.
Helzberg Diamonds is a US Jewelry Store based in Kansas City, Kansas. Helzberg Diamonds is located at 7210 NW86th Place #184, Kansas City, MO 64153, USA.
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