We love this place! I got a beautiful engagement ring and wedding band (even more beautiful than I could imagine) - the staff are so friendly and know you by name! When my ring didn't fit - they were able to adjust us and gave us the best experience! Couldn't ask for better - I honestly don't wear any jewelry (except now for my ring) so had no idea what to expect and they are above and beyond!
I would have walked out and gone to another store, but the only reason I went to Jewelry by Morgan was because of their quick turn around. So I told them to proceed with the work, but i have never had such a knot/sick feeling in my stomach. The engagement experience shouldn’t be like this...
Because of a swollen finger I was unable to remove my ring. After telling me what was involved, I agreed to have the ring cut off with the shank to be replaced. The staff resized the ring for my left hand, did a beautiful job with the repair and my ring looks like new.
These guys do great work. My Wife's diamond fell out of her wedding ring and they helped me get it replaced before mothers day to surprise her.
Let me by say, I completely understand Jewelery stores aren’t getting rich by performing repairs/resizing on rings. But i judge a store based on how they treat their customers with low value repairs, not how they treat customers purchasing $10,000 diamonds.
Work Performed: Engagement ring sized down
My problem with my visit here was the owner’s terrible customer service and attitude. He showed no respect for my ring, the service I requested, or me as a person.
Anyone can treat your large purchase customers with attentiveness, but those stores that show care and respect to the $150 order are the stores that I want to spend my money with. Clearly Morgan only cares about the big dollar orders
We purchased our wedding rings here and Morgan was great at helping us create just what we wanted. His craftsmanship is hard to find. I just recently had some repair work done and Morgan's is the only place I would trust with my jewelry. The customer service was great and they make you feel appreciated.
Jewelry By Morgan is a US Jewelry Store based in Kansas City, Kansas. Jewelry By Morgan is located at 8640 N Boardwalk Ave, Kansas City, MO 64154, USA.
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