We recently booked a large SUV, when we arrived they only had mini vans left. The van we ended up with only had 10 miles on it. We left the airport and had a flat tire in 3 miles. Tried calling Alamo multiple times and they were no help. We finally spoke with someone at the airport who told us to bring it back first thing the next morning. We took it back swapped it out they said it wasn’t an issue. One month after our trip we received a bill for $400. Stating that we caused lost rental and damage to the vehicle. They said the airport office didn’t put any notes and and this we “our fault” we damaged a new vehicle. They were extremely nasty and rude. We will NEVER rent from them again. Stick with Enterprise, I will never make this mistake again.
No real issues - Checked in online, walked direct to the lot but there were no cares in my reserved class in the designated area. Only reason not 5 star was that I had to walk over to the on-lot service counter (not all that well marked as Alamo, but the location was right) who verified that I could take one of the next class up cars that was available as a free upgrade. Loaded up, got in and drove to the exit where they did not even need to scan the bar code that was in reservation confirmation - they had it as soon as they swiped my credit card. Return was a breeze as well with a receipt in-hand immediately and one e-mailed.
Fast service and good value. I usually choose Alamo for the following reasons: lowest prices, the option to pick out any of the available vehicles within the category (instead of being assigned a particular car), but most importantly, the option to skip the counter by providing all of my information ahead of time and printing up the paperwork and going straight to the vehicle. It saves so much time. Will continue to use Alamo.
Walked from the shuttle bus right to my car and was on my way in about 20 minutes. The exit agent was very helpful with my questions about the area. Returning the car was just as easy. Thank you Alamo for great service.
I took advantage of the online check in and it was great! I was able to bypass the counter and choose the vehicle I wanted. The gentleman at the check out booth was friendly and after looking at my license wished me Happy Birthday. Returning the car was just as seamless. The young man who checked the car in was also very friendly and wished me a good day and safe travels. Alamo has been my favorite car rental company for many years and will continue to be so with this level of customer service.
Alamo Rent A Car is a US Car Rental based in Kansas City, Kansas. Alamo Rent A Car is located at 1 Nassau Cir, Kansas City, MO 64153, USA.
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