The Worst Experience Ever! I rented a car for 3 days from them and they charged me for insurance when I specifically told them I didn't want any. She put a piece of paper in front of me and told me to sign because it was DECLINING the insurance, so I signed it. Yes, I should have taken the time to read all of the small print, but I couldn't believe she would purposely mislead me. When I returned the car, she then thoroughly explained all of the charges including the insurance, then pulled out the sheet showing me I had signed for it. I've called the manager of the franchise, and she told me there was nothing they could do. I rent cars often and have never experienced deliberate deceit before. Don't rent from this place. There are plenty of other rental companies in the KC airport. Rent from any other place but this one. They are crooks.
I don't have much loyalty to any car rental company and grab what's cheapest. This one was cheap, quick, easy, and not pushy about the up-sale - so checks all my boxes. All the car rental places near this airport are a short bus ride away.
I paid for a full size vehicle and they tried to first give me a standard and I requested a full size. Not a big deal. But I paid for a full size. The owner had offered a “upgrade” which was a Nissan Rogue. One that drove a little rough than what I know them nissans to drive.
But the way the owner treated me was unacceptable. There was no reason for many of the comments he said as I was just trying to calmly explain my experience and from an owner perspective, there was some things that I thought he should know. I wasn’t expecting a full refund. (Even though he kept asking if I wanted the vehicle for free. When I explained to him that I no longer needed a rental for my stay here in KC)
Anyway I took the vehicle and after 4 hours I realized that I no longer needed the rental and called to find out what the return policy was. They explained that I would just pay for the time using the vehicle.
As I returned the vehicle the owner was running around trying to assist the customers as well as myself. As he was checking me out I asked if he would be willing to listen to my concerns on my experience that I had. From this point he seemed to get irritated and took offense on a personal level of what I was trying to address.
The worst customer service experience I have had in some time. I rented the vehicle online and everything seemed to be easy and great process. However once I got to the location. They were short staffed and had kept me waiting at the counter as the attendant was trying to take care of all the drop offs and answering the phone multiple times. After I stood there listening to another customer yell about his experience I started to think this company was a bad decision to go with. However, I continues because the attendant Vickie was very nice and helpful. As was the owner, Dan, initially when they engaged in conversation with me about the reason for my trip.
We were flying into KC and had a rental car reservation at Payless. Originally we were supposed to arrive at 8:30 am. Due to travel delays, I had to call Payless to make sure that my reservation was held. I talked to Chris on the phone to let him know our status. We finally left DC at 9:30pm. I was worried that the place would close before I got my car. Chris volunteered to stay to 12:30am if needed to get me in the car. Luckily we arrived at 11:30pm. We got the car and Chris got to go home on time. He was a great kid and I have to say his customer service was outstanding.
I hope this location gets better staffing and that owner, Dan utilizes a little more emotional intelligence when it comes to managing and customer service.
As he tried to rush me out I requested a receipt for the remaining reservation on the refund. He got angry and said I wasn’t getting a refund. I proceeded to tell him there was no need to get angry and that he was making me feel uncomfortable. We continued inside as I explained further my experience and even had Vickie still there and as I applauded her for having to man all the business at the front desk.
Incredibly dissatisfied. The counter agent told us that we booked a good rate and then acted like he could get us a slightly larger car for the same price. The rate we booked was $8.00/day. Yes, a good rate. He said he could do a different type of car because the one we booked would be "cramped," for "$8.00 per day." Suddenly the price jumped $35. I asked why and he said because this car was $8.00 per day, so $24.00. Eventually I figured out that he meant $8.00 more per day. Not the same thing. Then he argued with me about it and tried to make me feel like the crazy one. Sure it's $35...whatever. But I don't like to do business with people and companies that are intentionally deceptive. So we went to Alamo and they were great. Don't waste your time or money here.
Payless Car Rental is a US Car Rental based in Kansas City, Kansas. Payless Car Rental is located at 1 Nassau Cir, Kansas City, MO 64153, USA.
Please contact with Payless Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Payless Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Kansas City