Return the car at ~415am the next day, sign a bill for $32 and I'm on my way.
Days later, credit card comes in and I was charged $66! I call and get ZERO sympathy from a RUDE RUDE RUDE person; who explains what I was signing was the fuel bill. I used 4 gallons of gas and was charged for a whole tank-which was NOT explained to me by the original person.
2. The lady was very hateful throughout the whole process
Decent staff. Not sure how a double upgrade is a Jeep.
Zero empathy, zero regard for customer service.
Carolyn David
When I picked up the car the lady told me it was an SUV and told me to go to the parking lot and do my own evaluation on the car. It was 10 pm and dark. There was no one in the lot to assist me and the only SUV in the lot was not the car she said I was getting. I went back in for help. She came out and pointed to the car, which was not an SUV like she said and told me to do the check over and went back inside. I'm left standing alone in the dark parking lot to do the check over myself with no assistance. Then I tried to start the vehicle and it wouldn't start. Now I'm going in for the second time to get assistance with starting the vehicle. I finally get all of that worked out and leave.
Thirty minutes later I get a phone call telling me there's damage on the car I'm responsible to pay for. The damage was not damage I marked down when I picked up the vehicle and no damage happened to the car while it was in my possession. No one from the company did a walk thru with me before or after. For all I know, the damage could have occurred once it was back in their hands after I dropped it off. This is the most unprofessional business experience I have ever received. DO NOT EVER RENT FROM THIS LOCATION. This is the first and last time I will use any Budget nationwide. On top of all that, I purchased insurance from them to cover damages and they are telling me that won't pay for whatever this is they're accusing me of doing to the car. Why the heck did I purchase the insurance then?! Worst experience I've ever had!
She said 'you signed it', I thought I was signing the bill!!! (The amounts were basically the same)
4. Car finally available and guess what.. chip in the windscreen covered in scratches and dirty as hell inside and out. I'm not taking a car with a chipped windshield that will likely crack after I leave where I will then be charged because you say budget will "come after me for damages"
No offers to make it right. No sign of humility or evidence that she will take responsibility. This is the worst rental experience I have ever had and I rent vehicles on average once a week! It will not be from budget ever again
WORST EXPERIENCE EVER!! I AM IN TEARS
When I dropped off the car, no one was in the parking lot (again) to receive the car. I walked in to drop the key and tell them I was there to drop off the car. The girl looked at me like she had no idea what I was talking about. I handed her my contract and she printed the receipt and told me I was done.
1. Did not have the rental class available which I reserved.
What a set up. Also when I came back through the line to explain it I had a new agent.. my original agent cuts her off and continues her rude hateful attitude. To top it off she put the wrong address down even after looking directly at my license.
3. She says 'third party booking insurance is no good to me and we will come after you for damages sure I get it.. learn some customer service skills and don't be so hateful about it
What a joke. Zero courtesy from start to finish, zero care for their customer. They do NOT care that I was lied to by an employee.
A joke. After waiting hours for flights that kept getting delayed, I was stuck and needed a car. $31 for a Mustang? Yep. 'Would you like us to fuel it, or do you want to?' Was the question posed at the end...'we charge $1.98/gal'. Naturally, I wasn't driving far so I said they could fuel it.
Budget Car And Truck Rental is a US Car Rental based in Kansas City, Kansas. Budget Car And Truck Rental is located at 1 Nassau Cir, Kansas City, MO 64153, USA.
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