During my reservation at the Kansas Airport, staff named VALERY is so helpful and caring. She helped to explain each and every charges. She is so sweet and caring. One of the best experience
I returned the car in perfect condition with a full tank of gas. That weekend my credit card was charged $321. I called Dollar the following Monday about why. The customer service person said that it was for the $28/day loss and damage fee as well as a $10/day toll fee charge. I told them I waived the loss and damage fee and was not aware of the toll fee. Because I had signed after he ran my card (thinking they just needed my signature to take the car). I felt like they conned me. They also said there isn't an option to waive the toll fee. They said they could only refund me half. I wrote a complaint email to dollar hoping to get a full refund, they said because I signed they could only refund half and that I am "always more than welcome to read the contract before leaving the desk."
Needless to say I would not rent from Dollar. The desk agent screwed me and customer service wouldn't fix the problem.
I have always rented from Dollar rental when traveling to Kansas City and never had any complaints. This last trip was AMAZING because when I pulled in to drop off my car, I was informed that they would shuttle me to the airport in my car for FREE! I was traveling with my 5 month old and all the many pieces of luggage and equipment that is needed, so that was a lifesaver!
I knew I would have to put a credit card down and they would hold a certain amount just in case for a deposit. After leaving my friends and I all looked at each other and said "I have no idea what he just said to us." I paid all the tolls on the Florida toll roads (I was never told that they were pre-paid for with my card I laid down).
I needed a way one rental from Kansas City to Omaha, and noticed how much more reasonable the rate was for Dollar/Thrifty. As a frequent traveler, I scoured these sites before booking, having seen other negative experiences in other cities from this company. However, I had a fantastic experience. I walked up to find a line into the hallway, but it only took 15 minutes for the team to accommodate everyone in front of me. The man who assisted me was extremely friendly and knowledgable, and even upgraded my rental size because they were out of the one I booked. My car was clean, worked perfectly, and I dropped it in Omaha today with an equally friendly female. It was the BEST value for my dollar on this trip and I couldn't be happier!
I rented through a third party with Dollar. I did not get the loss and damage protection (would have been cheaper through the 3rd party). When getting to Dollar the front desk agent did not speak very good English and it was EXTREMELY difficult to understand him. He talked super fast as well. None of the 4 people in my party understood what he was saying to us either. I hated to be the person to ask for a different agent for his poor English. He did ask if i wanted to add loss and damage to the car for which I said I DID NOT want.
Customer service was awful. We were in Ft Lauderdale, where their are no toll booths, they go off your car. So there was NO way to pay tolls individually. I get a bill for tolls $7.92, which I'm ok with, that is what I figured I would get. BUT also an administrative fee of $90! NEVER ever use Dollar rental car again. EVER. Customer service was awful and it took forever to get a car. DONE with Dollar.
Dollar Rent A Car is a US Car Rental based in Kansas City, Kansas. Dollar Rent A Car is located at 651 N London Drive, Kansas City, MO 64153, USA.
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